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Omnichannel

Customer Support


Deliver world-class support with frictionless ops

Delight customers with a responsive support experience synchronized with CRM to scale service operations autonomously on-demand.


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REGISTER

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CRM
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Virtual

Agents

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CRM

Synchronization

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Operational

Intelligence

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Managing customer support requests efficiently in real-time across channels.

Omnichannel

Centralize support operations with CRM to supercharge efficiency, delight customers, and reduce workloads.


The Challenge


The Solution

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Delight Customers With A Frictionless Support Experience

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San Francisco

Golden Gate Bridge, San Francisco
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Simplify teamwork with custom channels

Enable virtual agents to manage support tickets in real-time remotely without complexity.


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Automate Support Operations With CRM Synchronization

Sales CRM

San Francisco

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Turbocharge workflow productivity with ActiveSync

Integrate natively with CRM to organize customer records securely, alert virtual agents, and automate ticket management.


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Data
Management

On-Demand Support

Omnichannel Operations

data Management

Organize channels, manage tickets, and connect with customers seamlessly

Manage support ops, customer journeys, support logs, and communication in one place

Backup contact records autonomously each time a new submission is recorded

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INTEGRATED SUPPORT

CRM

AUTOMATION

Data

Management

Share files, how to guides, and more with custom Slack channels

Scale your workforce sustainably with remote enabled service ops

Manage sales journeys, surveys, and transactions autonomously

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Customize Onboarding

Connect with customers easily without complexity with digital channels powered by Slack.

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Scale Securely With CRM

Supercharge productivity with omnichannel automation powered by Salesforce.

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Grow With Data Intelligence

Create and collaborate on online spreadsheets in

real-time and from any device.


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Decarbonize Your Operations Intelligently

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Eliminate bottlenecks, scale autonomously, and combat climate change with eco-friendly ops

Deliver superior performance with omnichannel microservices synchronized with your tools and apps.

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Specs

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99.9%+

Uptime

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10x

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Security
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Safeguard conversations and data with enterprise grade security

24/7 deliverability available

on-demand

Scale ten times faster with omnichannel automation

SFO

SFO

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San Francisco

Salesforce San Francisco from SOMA

San Francisco

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Build Brand Loyalty With Omnichannel Support Optimized For Scale

Onboard customers autonomously without complexity at scale with

on-demand support.

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